Frequently asked questions

Answers to frequently asked questions about using Paymash

19 articles in this collection
Written by Sven Hille, Naomi Kazoki, and Dima Abalmasov

Disable automatic app updates

How do I turn automatic Paymash app update off on my device?

Written by Dima Abalmasov
Updated over a week ago

How can I open the cash drawer without selling an item?

This is how you can open the cash drawer without a sale being made

Written by Dima Abalmasov
Updated over a week ago

France Cash Register Software Law (NF525)

What is the NF525 certification?

Written by Sven Hille
Updated over a week ago

Partial cancellation

How can I cancel individual products?

Written by Sven Hille
Updated over a week ago

How do I set up my online store?

7 steps to an operational online store from Paymash.

Written by Dima Abalmasov
Updated over a week ago

Getting a tip

How can I book tips?

Written by Naomi Kazoki
Updated this week

Why is my receipt not always printed?

Two jobs may have been sent to the printer at the same time. You can correct the error in the following way

Written by Sven Hille
Updated over a week ago

Why doesn't my cash drawer open?

The cash drawer is controlled by your receipt printer. Make sure that the receipt printer is connected to Paymash.

Written by Dima Abalmasov
Updated over a week ago

Share iPad screen with Zoom?

Share the screen of your iPad with zoom during an online demo or support call.

Written by Sven Hille
Updated over a week ago

I can no longer print on my printer, what should I do?

Troubleshooting 2 steps: Remove the printer from your machine and add it back.

Written by Dima Abalmasov
Updated over a week ago

Giftcards

Shipping costs for gift cards sold through Online Shop

How do I make Online Shop gift cards free of shipping costs?

Written by Dima Abalmasov
Updated over a week ago

Gift card instead of cash refunds

How do I make a refund on a gift card?

Written by Dima Abalmasov
Updated over a week ago

How can I issue an invoice with a voucher?

Use/utilise vouchers on the desktop

Written by Sven Hille
Updated over a week ago

Activate/use vouchers for the webshop

How to use the voucher function at Paymash

Written by Sven Hille
Updated over a week ago

How do I create vouchers

Sell and manage vouchers with Paymash

Written by Sven Hille
Updated over a week ago

Accounting of vouchers

Why is the turnover of vouchers only included in the turnover when they are redeemed?

Written by Sven Hille
Updated over a week ago

Sell vouchers

How can I sell vouchers

Written by Sven Hille
Updated over a week ago

Activate voucher function

How do I activate the voucher function

Written by Sven Hille
Updated over a week ago

Redeem vouchers

How do I redeem vouchers?

Written by Sven Hille
Updated over a week ago