We from Paymash aim to make both your experience and that of your customers as smooth and pleasant as possible. Our newest addition to the Paymash software is a self ordering feature that is not only easy to set up and use but will also increase both your turnover rates and your workflow significantly. At the same time, you'll see a great increase in customer satisfaction - it's a classic win-win situation! This article will provide you with everything you need to know to be able to start today and ensures that everything goes smoothly. Firstly, if you need to, find out how to activate self ordering() for your business in another article of ours.

Here's an overview over all the subjects you'll encounter in this article:

The first thing your customers will encounter upon scanning your QR-Code is an individual digital menu. It's web-based, meaning it'll open on the browser on your customer's device. You can customize whether you want certain products to be displayed on the digital menu as well, as outlined by this article().

The following list contains everything that will be visible to your customer on the digital menu:

Here's an example of what your digital menu could look like:

Now that your digital menu is finished, your customers can create an order with products of their choosing and send it to you directly from their table. Tapping on a product will let them choose the desired product option if applicable and also give them the option to add a comment if they would like to.

The product can then be added to the customer's cart and will be saved there until they continue to checkout. There your customers can then make the following adjustments:

Here, the customer has the possibility of adding a comment to the order as a whole. This could be anything from the customer's allergies to a small thank you to show appreciation to your team.

Next up, your customers are given the choice between enjoying the food in your restaurant or buying it to go. Using the Eat in option, they can also specify the table they're seated at.

Please note that there is a decreased VAT rate that can be applied for products sold for take away. If you want to offer this as well, we have already made an article that tells you how to set up the decreased VAT rate used for take away.

Your customers can add contact details to their order here, automatically adding you to your customer database. The checkbox Remember me will ensure that their data is then also saved in their browser, having it automatically fill everything in when they order again. If adding contact details does not make sense for the customer, there is always the option to just order as a guest as well.

The only thing left to do now is sending the order and possibly already paying for it as well. You might be able to enable your customers to pay their bill online on their phone directly when sending off the order - how this works exactly and what the requirements for it are is all described in this article().

In your Paymash POS App, you might have noticed a new tab called Self Ordering. This is where all the orders placed via your digital menu will arrive. As you can see below, the bottle of coke we ordered from table no. 5 in our previous example has already been added automatically. This saves you a lot of time you'd otherwise be spending with both taking the order and then putting into your POS manually.

You can specify individually if each order is still open, still in preparation or ready to be eaten and also add the customer's contact details if needed. Additionally, you can print out a receipt to both your kitchen printer and your receipt printer.

Already paid orders look about the same; the difference is that you don't have the Pay button and can additionally press a button that sends the invoice to the customer to their email.
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​Notification of a new order

You will now see notifications in your Paymash POS app as soon as a new order is received from self-ordering.

If you would like to automate the printing of the kitchen receipt, you can activate the setting ‘Print kitchen receipt for self-ordering’ under Settings -> Printer.

With this setting, the kitchen receipt is printed automatically as soon as a new order is received, without you having to send it to the kitchen manually.

Important: This setting may only be activated on one checkout device at a time in order to avoid multiple printing of kitchen receipts!