Enable MO/TO payments
Sven Hille avatar
Written by Sven Hille
Updated over a week ago

MO/TO stands for "Mail Order/Telephone Order". This payment method allows customers to place orders by phone or email and provide their card details for payment.

How to activate this function:

  1. Log in to your myPOS account, access the "POS Devices" menu select MO/TO Virtual Terminal, and access the menu or log in to your myPOS app (for iOS or Android) and access the "MO/TO Virtual Terminal" menu.

  2. Fill out the application form.

  3. You will be notified of the decision in the following days. If your request is approved, you will be able to accept MO/TO transactions through your myPOS account, myPOS mobile app (iOS and Android) and all your myPOS devices.

Maximum amounts for MO/TO payments

You can view the maximum amounts in the "Fees" section of your myPOS account. The maximum amount for this type of payments is lower than for other payments for security reasons. If you wish to increase the maximum payment amount, please contact help@mypos.com.

Security measures for MO/TO payments

You are liable for financial losses resulting from any disputes. Therefore, always thoroughly inform yourself about your customers and the origin of their card details. It's important that you always verify the source of card data before processing MO/TO payments. Also, check to see if the email address you received the card data from is listed on any fraud lists.

Note that in some cases you may need to provide MO/TO transaction proof. Also, your access to the feature may be restricted as part of a risk assessment performed.

Rolling Reserve

30% of the amount of a MO/TO transaction is kept as collateral (minimum amount is 1 EUR). The amount is kept for a period of 180 days. This period allows enough time for any potential chargebacks and/or fraud reports.

If such a case occurs, the amount of the rolling reserve will be used to settle the outstanding payments. The Rolling Reserve amount accumulates with each subsequent MO/TO transaction.

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